We are committed to quality customer service and a pleasant online shopping experience! If you have a question or need further information and can’t find the answers you need below, please contact us at:
Call : 07-3311 786 or 018-780 8889
Email : firstname.lastname@example.org
V Swiss Sdn Bhd official eCommerce site www.v-swiss.com.my offers our main product line for your convenient e-Shopping. We will increase our product line and make a wider shopping choice in the future. If the products are not available online, you can visit our branch office or call to 07-3311 786 or 018-780 8889 or email: email@example.com to make an inquiry, we’ll do our level best to find a solution for you.
We will process your order as soon as your online purchase is completed. Orders confirmed with payments made before 3:00 p.m. will be processed on the same business day; orders placed after 3:00 p.m. will be processed on the following business day.
Customers can expect to have their order delivered according to the schedule listed below from the day that online purchase is correctly completed and payment is made. “Business Days” means Monday to Friday, and does not include Saturday, Sunday and state, public and federal holidays. However, some of our courier partners do deliver on Saturdays before 1:00pm. Below is the estimated delivery time frame for Malaysia.
Cities / Major towns
2 to 3 working days
Outskirt areas (Outstation)
3 to 5 working days
ODA-Out of Delivery Area (e.g Felda / Estate)
1 to 7 working days
Please note that you might be required to collect your package at a particular collection center if you wish to deliver your package to an area that falls in the ‘Out of Delivery Areas’ listed below:
Please note that we do not deliver packages to PO Boxes. We suggest that the delivery be made to a home or business address where someone is available to sign for the delivery during business hours.
All estimates are based on business days.
For your protection, all parcels will require the signature of the receiver upon delivery. Please note that our courier partner will make only two delivery attempts before returning your package to V Swiss Sdn Bhd.
Our courier partner will deliver the parcel to the address stated in the consignment note. In the event that no one is present to receive the package, a “MISS U CARD” will be dropped into the mail box. The second attempt will be made once the consignee contacts the courier partner. If the second attempt fails, the package will be returned to V Swiss for further action. A “Reshipment Fee” will be incurred under such circumstances.
Our courier partners will call you if they cannot deliver your parcel. If you wish to have an update on the immediate location of your parcel, please contact the courier partner assigned to deliver your parcel. You may also contact our Customer Service Representatives at 07-3311 786 or 018-780 8889 email us: firstname.lastname@example.org if you have not received your order within 7 business days.
Unfortunately, the origin of your home country determines where you shop. We do not allow cross-border country deliveries. This means that you cannot make a delivery outside the country where your home country been registered., e.g. when you registered in Malaysia and you shop on v-swiss.com.my Malaysia, you cannot request for the order to be delivered to Singapore.
V Swiss offers free shipping to any address within Malaysia for orders at or over than RM590 in total value. All orders under RM590 in total value will incur a flat rate shipping charge of RM10 to West Malaysia and RM15 to East Malaysia. Shipping costs will be added to your order just prior to the point of payment in the e-shopping process.
You can also view the shipping costs on the Invoice emailed to you upon your purchase or in your invoice under “My Account”. You will receive a Shipment Notification email for each shipment with the courier service partner’s name and tracking information, if available.
Reshipment refers to the reshipping of returned or undelivered parcel(s) after several delivery attempts by our courier service partner. A “Reshipment fee” of RM10 will be incurred if you wish to resend the returned / undelivered parcel(s) to a specific shipping address within Malaysia.
In order to reship the consignment, please log on to elken.com and click on “My Account”. Select “Reshipment Fee” under the “Order History” section to make the payment for the reshipment.
You are expected to make the payment within seven (7) business days; a failure to do so will result in the order being categorized as “Failed Delivery”. Kindly email or call our Customer Service representative to make further arrangements if you still wish us to reship an order under the “Failed Delivery” category:
Tel: 07-3311 786 or 018-780 8889
(Working hours: Mondays to Fridays 11:00am to 7:00pm, Saturday 11:00am to 5:00pm)
An email with the delivery details will be sent to you. Alternatively, you may login to www.v-swiss.com.my and click on “My Account” and “Order History” after one (1) business day to check the information.
Shipping Rules & Restrictions
- V Swiss is not responsible for any delays caused by events beyond its control.
- Products will only be delivered to valid addresses (and not to PO boxes) within Malaysia only.
- Delivery hours are between 9:00am to 5:00pm from Mondays to Fridays and 9:00am to 1:00pm on Saturdays. There will be no deliveries on Sundays and state, public or federal Holidays.
- Changes to the shipping and billing address will not be entertained after order has been confirmed.
- If you discover any damage to your product(s) upon receipt of the parcel, kindly observe the following procedure, failing which you will be deemed to waive your rights thereto:
- The claimant must notify V Swiss’s Customer Service within three (3) business days of receiving the parcel. Please take a photo and a video to send to our Customer Relation Assistant.
- A Customer Relation Assistant from V Swiss shall perform an inspection of the damaged parcel.
- If the inspection confirms that the parcel is damaged through the fault of V Swiss or its delivery partner, the claimant shall return the affected product(s), original carton and copy of Credit Note (CN) for exchange purposes.
Note: V Swiss reserves the right not to entertain the exchange if the claimant cannot produce the original carton and copy of CN.